Introduction
Welcome to the 24live platform. We believe that every user's privacy is a fundamental right. This privacy policy explains what personal information 24live collects, how it is stored, and the purposes for which it is used.
By using the 24live website or app, you are considered to have agreed to this privacy policy. Please read it carefully before you start using the site.
This Privacy Policy is written in plain English so it's easy to understand. If anything is unclear, contact us at support@24live.ws.
Full Encryption
All your data is protected with SSL/TLS encryption. Third parties have no access to your information whatsoever.
Never Sold
Your personal data is never sold to third parties or shared with advertisers.
Your Control
You can view, correct, or request deletion of your personal data at any time.
Minimal Data Collection
We collect only the information necessary to provide our services — nothing more.
International Standards
We comply with GDPR and international data protection standards. Your information is stored with global-level security.
Immediate notification upon breach
In the event of a data breach, affected users will be notified within 72 hours.
1. Information We Collect
1.1 Information Collected at Registration
Some basic information is collected when you create an account on 24live. In accordance with this Privacy Policy, only the information that is strictly necessary will be requested.
| Data Type | Purpose | Required? |
|---|---|---|
| Full Name | Identity Verification & Payment Processing | Yes |
| Email Address | Account Communications & Security Notifications | Yes |
| Mobile Number | Two-Factor Authentication & Payment | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Address | KYC Verification | Optional |
| National ID | Rigorous KYC Verification | Optional* |
* A national ID may be required for large withdrawal amounts.
1.2 Automatically Collected Information
The following information is collected automatically when you use 24live:
- IP address and device information (OS, browser version).
- Time spent on the site and pages visited.
- Log of betting and gaming activity.
- Transaction history and payment methods.
- Cookies and tracking tokens (details below).
This information is collected primarily for fraud prevention, platform improvement, and fulfillment of legal obligations.
2. How Your Information Is Used
24live uses your information solely for the purposes listed below and for no other reason:
- Account Management: Completing registration, login, identity verification, and KYC.
- Service Delivery: Managing betting, gaming, payments, and customer service.
- Security: Prevention of fraud, money laundering, and unauthorized access.
- Legal obligation: Compliance with directives from regulatory authorities or courts.
- Improvement: Improving platform performance and the overall user experience.
- Contact: Critical notifications, transaction confirmations, and support.
Your data is never sold or shared with third parties for advertising purposes. We do not run profile-based targeted ads.
3. When Your Information Is Shared
24live does not ordinarily share your information with any third parties. However, there are limited exceptions where information may be shared:
3.1 Payment Processors
Minimal information is shared with the relevant payment provider — bKash, Nagad, Rocket, or a bank — solely to process your transaction.
3.2 Legal Obligations
We may disclose necessary information in response to a court order, government investigation, or written request from a regulatory authority. Where permitted by law, we will make reasonable efforts to notify you.
3.3 Technology Partners
Information is shared with game software providers and technology partners only as needed to operate the service. They are contractually bound to comply with 24live's Privacy Policy.
4. Cookies & Tracking Technologies
24live uses cookies — small data files stored in your browser that help improve your browsing experience.
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site features.
5. How Long Your Information Is Retained
24live does not retain data longer than necessary. The retention periods for each category of information are outlined below:
| Data Type | Retention Period |
|---|---|
| Core Account Information | 5 years after account closure |
| Transaction Records | 7 Years (as required by law) |
| KYC Documents | 5 Years |
| Gaming & Betting Logs | 3 Years |
| Customer Support Contact | 2 years |
| Cookie Data | At end of session or after a maximum of 1 year |
Certain data may be retained beyond the periods stated above due to legal obligations. This is done in full compliance with applicable law.
6. Your Rights
Under 24live's privacy policy, you have the following rights over your own data:
Right to Access Information
You may request to know what personal information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data under certain circumstances.
Right to Restrict Processing
You may request that we restrict the processing of your data under certain circumstances.
Right to Data Portability
You can request your data in a structured, portable format.
Right to Object
You can object to the use of your information for specific purposes.
To exercise these rights, email us at: privacy@24live.ws — with the subject line "Data Request: [Your Name]". We will respond within 30 days.
7. Data Security Measures
24live uses the highest industry-standard security technologies to protect your privacy:
- SSL/TLS Encryption: All data transmitted to and from the site is encrypted.
- Firewall Protection: Advanced firewalls are active to prevent unauthorized access.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Regular Security Audits: Regular penetration testing conducted by third-party specialists.
- Restricted Access: Staff are granted access only to the data they need.
- Data Backup: Encrypted backups are stored on secure servers.
No system on the internet is 100% secure, but we are committed to maintaining the highest level of protection. If you suspect an issue, please contact us immediately at support@24live.ws.
8. Protection of Minors' Data
24live is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
If we become aware that a minor has created an account on our platform, that account will be closed immediately and any collected data will be deleted.
If you believe a minor is using our platform, please notify us immediately at support@24live.ws.
9. Privacy Policy Updates
This Privacy Policy may be updated from time to time due to legal or business changes. When updates are made:
- A notification will be sent to your registered email.
- The notification will be displayed at the top of the site.
- The "Last Updated" date at the top of this page will be revised accordingly.
Continued use of the site after an update is considered acceptance of the revised Privacy Policy.
Start gaming in a secure environment
Your information is completely secure at 24live. Register now and start playing on a platform you can trust.