24live Terms & Conditions — Everything You Need to Know

Introduction

Please read these Terms & Conditions carefully before using the 24live website and its services. Creating an account, participating in any game, or making a payment on 24live constitutes your full agreement to these terms.

We want every user to understand exactly what they're signing up for. That's why our terms and conditions are written in plain, straightforward language — so you can grasp the key points without wading through legal complexity.

1. Account Registration & Use

1.1 Eligibility for Registration

You must be at least 18 years old to create an account on 24live. You are required to provide accurate and complete information during registration. Accounts created with false information may be suspended at any time and any balance may be forfeited.

1.2 One Person, One Account

Each person may register only one account. If multiple accounts belonging to the same person are identified, all of them may be suspended or permanently closed, and any bonuses and winnings may be forfeited.

1.3 Account Security

You are solely responsible for keeping your account password and login details secure. Do not share your account with anyone else. If you suspect unauthorized access to your account, contact our support team immediately.

• Use a strong password (at least 8 characters, including numbers and symbols).
• Always remember to log out after using a public or shared device.
• It is strongly recommended to keep two-factor authentication enabled.

2. Betting & Gaming Rules

2.1 Betting Limits

At 24live, minimum and maximum bet amounts are set for each game and betting market. These limits may vary by game and are subject to change under special circumstances.

2.2 Bet Cancellation Policy

Bets may be voided and stakes refunded in the following circumstances:

• A match cancelled or postponed by the event organiser.
• Incorrect odds displayed due to a technical error.
• If the event starts more than 12 hours earlier or later than the scheduled time.

2.3 Live Betting

Odds change rapidly in live betting. A bet is not confirmed until you see the "Accepted" message on screen. 24live accepts no liability for bets that fail due to network issues.

3. Payments, Deposits & Withdrawals

3.1 Deposit Rules

Deposits at 24live can be made via bKash, Nagad, Rocket, bank transfer, or cryptocurrency. The minimum deposit amount is ৳200 (bKash & Nagad) and ৳300 (Rocket). No additional charges apply for deposits, though your mobile operator may apply its own fees.

3.2 Withdrawal Rules

KYC verification must be completed before any withdrawal can be processed. Withdrawals are only permitted to a payment account registered in your own name. The minimum withdrawal amount is ৳500.

• BKash & Nagad: Usually within 5–15 minutes.
• Rocket: Usually within 10–30 minutes.
• Bank transfer: within 1–2 business days.
• Crypto: after blockchain confirmation (typically 1–4 hours).

3.3 Refund Policy

If a deposit fails due to a technical error, the amount will be automatically returned to your payment account (usually within 24–48 hours). If you do not receive the refund, please contact support.

4. Bonuses & Promotional Offers

4.1 Welcome Bonus

New users will receive a welcome bonus on their first deposit. To claim it, you must deposit within the specified time frame after registration. The wagering requirements, validity period, and maximum bonus amount are clearly stated on each offer's page.

4.2 Wagering Requirements

Bonus funds cannot be withdrawn directly. To make a withdrawal, the bonus amount must first be wagered a specified number of times (e.g. 10x, 20x, or 30x). For example, a ৳1,000 bonus with a 10x wagering requirement means you must place a total of ৳10,000 in bets.

• Wagering requirements are typically valid for 7–30 days.
• Bonuses cannot be used to bet on all games — please refer to the eligible games list.
• Multiple bonuses cannot be used at the same time.
• Bonuses cannot be transferred to another account.

4.3 Grounds for Bonus Cancellation

A bonus may be cancelled in the following circumstances: use of multiple accounts, suspected bonus abuse, expiry of the bonus, or a user's own request to cancel it.

5. Responsible Gaming

24live is a platform built for entertainment. We want every user to enjoy gaming in a healthy and positive way. If gaming starts to negatively affect your daily life, please make use of our responsible gaming tools.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Automatically stops gameplay once a set loss limit is reached.
• Session Limit: Decide in advance how long you will play in a single session.
• Self-Exclusion: Temporarily lock your account for a set period.

6. Account Closure & Restrictions

6.1 Voluntary Account Closure

You can request to close your account at any time. Any remaining balance (excluding bonuses) will be refunded in full.

6.2 Closure Initiated by 24live

24live reserves the right to suspend or permanently close any account for the following reasons:

• Registration using false information.
• Operating multiple accounts.
• Abuse of the bonus system.
• Suspicious activity related to money laundering.
• Harassment of other users on the platform.
• Attempting to hack or manipulate the system.

7. Privacy & Data Protection

24live takes your personal data seriously. Information provided during registration is used solely for service delivery, identity verification, and legal compliance.

We do not sell your data to any third parties. However, information may be disclosed when required by law or at the request of a regulatory authority. For more details, please see our Privacy Policy Read.

8. Dispute Resolution

For any disputes or complaints, please reach out to our support team first. We aim to respond within 48 hours.

If a dispute cannot be resolved through our support team, it may be escalated to an international arbitration process. Any disputes with 24live are subject to the rules of the platform's licensing authority.

Key Rules Summary

Here's a quick overview of the most important points, all in one place: